Yapper as a Tidio alternative
Tidio is a customer service platform built around website live chat: a help desk with ticketing and email, no-code Flows that engage website visitors, and integrations for Messenger, Instagram and WhatsApp. Lyro, its AI agent, answers from your support content and is priced separately from the chat plans.
Yapper is an AI assistant that lives where customers message you: WhatsApp, Instagram, Messenger and your website chat. The assistant answers every conversation in your voice, follows your phases and business rules, and hands the conversation to your team when it needs a person, all on one published monthly plan with unlimited teammates.
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Tidio and Yapper compared
| Topic | Tidio | Yapper |
|---|---|---|
| Built for | Support and sales teams that run live chat and a help desk on their website or online store, in e-commerce, services, education, finance, SaaS and travel. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Pricing | Free $0, Starter $29/mo, Growth from $59/mo and Plus from $300/mo plus usage; Premium is custom. Starter is $24.17/mo billed annually. Plans are sized by billable conversations, the ones your team replies to. | $399/mo. One plan with unlimited teammates, senders and customers. |
| AI | Lyro AI Agent from $39/mo for 50 Lyro conversations, on top of a chat plan or on its own. Every account gets 50 Lyro conversations once for free. | The assistant is the product: it answers, follows your phases, escalates and follows up. |
| Before you pay | A free plan, and a 7-day trial of every plan with no credit card. | Text a draft of your assistant from your phone. No card needed until you activate your plan. |
| Channels | Website live chat, email and tickets, with Messenger, Instagram and WhatsApp integrations. | WhatsApp, Instagram DMs and comments, Facebook Messenger and a website chat widget. |
| WhatsApp message fees | The WhatsApp integration is free on every plan. Messages over the monthly allowance are billed at the local WhatsApp rate, with no markup from Tidio. | Charged by Meta; you add a payment method in Meta's Billing Hub. |
| Team | Up to 10 seats on the self-serve plans; custom seats on Plus. | Unlimited teammates, with roles and access you set. |
| Setup | Lyro reads your support content: FAQ uploads, a website scraper or imported Zendesk articles. Flows are built in a visual builder or from templates. | A setup assistant builds your assistant with you in a chat, from your website, documents, a voice note or typed answers, and fills your Handbook of business facts. |
| Human handoff | When a question is outside its knowledge, Lyro creates a ticket for your team, and it alerts your team when a customer needs a person right away. | Escalates when a customer asks for a person or it cannot help: it stops replying, alerts your team and tells the customer someone will follow up. You can also take over any conversation. |
Checked . Details about Tidio come only from its public pages:
When Tidio is the better pick
- Your website or online store is where most customers reach you, and you want live chat with a visitor list, Flows and a help desk.
- You want to start free, or at $29/mo for Starter.
- You handle support email and tickets in the same tool as chat.
- You sell on Shopify and want native Shopify actions in the chat.
- Your team already works in Zendesk or Salesforce and you want to add an AI agent there (Lyro on its own).
Switching from Tidio to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the FAQs and support content Lyro answers from. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number, Instagram account and Facebook Page from Tidio so each customer gets one answer, then connect them in Yapper under Settings, Senders.
- Replace the Tidio widget on your website with the Yapper chat widget, and go live.
Frequently asked questions
Is Yapper a website live chat like Tidio?
Yapper has a website chat widget, but it is built around WhatsApp, Instagram and Messenger. On every channel an assistant answers the customer first and hands the conversation to your team when it needs a person.
Do I buy the AI separately in Yapper?
No. The assistant is the product: there is no separate AI add-on to buy.
Does Yapper answer email?
No. Yapper answers on WhatsApp, Instagram, Messenger and your website chat.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Does Yapper reply in Spanish and Portuguese?
Yes. It replies in the language each customer writes in, and the dashboard and setup assistant work in English, Spanish and Portuguese.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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