Yapper as a Respond.io alternative
Respond.io is a team inbox for sales and support that brings WhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber, WeChat, SMS, email, website chat and calls into one place. Teams add routing, workflows and broadcasts, and from the Growth plan, AI Agents that answer questions and route serious buyers to the team.
Yapper is an AI assistant for service businesses that talk to customers on WhatsApp, Instagram, Messenger and their website. The assistant is the product rather than a plan upgrade: it answers every conversation in your voice, follows your phases and business rules, and hands the conversation to your team when it needs a person. One published monthly plan covers every teammate and customer.
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Respond.io and Yapper compared
| Topic | Respond.io | Yapper |
|---|---|---|
| Built for | Sales and support teams working one inbox across many channels, in retail, education, healthcare, professional services, automotive and travel. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Pricing | Starter $99/mo, Growth $199/mo, Advanced $349/mo, or $79, $159 and $279/mo billed yearly. Enterprise is custom. Plans count monthly active contacts; extra contacts are billed per 100 ($12 on Growth, $15 on Advanced). | $399/mo. One plan with unlimited teammates, senders and customers. |
| AI | AI Agents from Growth. Starter has AI Prompt and AI Assist, not AI Agents. | The assistant is on the one plan: it answers, follows your phases, escalates and follows up. |
| Team | 5 users on Starter and 10 on Growth and Advanced; extra users $12, $20 or $24/mo each. | Unlimited teammates, with roles and access you set. |
| Before you pay | A 7-day trial of Growth features for 5 users, no credit card. | Text a draft of your assistant from your phone. No card needed until you activate your plan. |
| Channels | WhatsApp, Messenger, Instagram, TikTok, Telegram, LINE, Viber, WeChat, SMS, email, website chat and calls. | WhatsApp, Instagram DMs and comments, Facebook Messenger and a website chat widget. No other channels. |
| WhatsApp message fees | Not included in any plan; Meta charges them, and you top up WhatsApp credit on Respond.io. | Charged by Meta; you add a payment method in Meta's Billing Hub. |
| Setup | You configure inboxes, routing, workflows and AI Agents, from a template or your own. An onboarding program is offered. | A setup assistant builds your assistant with you in a chat, from your website, documents, a voice note or typed answers, and fills your Handbook of business facts. |
| Human handoff | AI Agents route serious buyers to your team, and conversations are assigned in the team inbox. | Escalates when a customer asks for a person or it cannot help: it stops replying, alerts your team and tells the customer someone will follow up. You can also take over any conversation. |
| Integrations | Zapier, Make and a developer API from Growth; HTTP requests and webhooks in workflows on Advanced; an MCP server. | A public API, outbound webhooks and access from your own Claude or ChatGPT (MCP) on the one plan. |
| Languages | Multilingual AI Agents. | Replies in the language each customer writes in. The dashboard and setup work in English, Spanish and Portuguese. |
Checked . Details about Respond.io come only from its public pages:
When Respond.io is the better pick
- Your customers reach you on channels beyond Meta's: TikTok, Telegram, LINE, Viber, WeChat, SMS, email or calls.
- You run a larger team that needs routing, workflows, several workspaces or single sign-on.
- You want chats, calls and emails in one thread per customer.
- Your team answers the chats and you want an inbox without AI Agents: Starter is $79/mo billed yearly.
- You need workflows that call your own systems with HTTP requests and webhooks.
Switching from Respond.io to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the AI Agent instructions and saved replies you use in Respond.io. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number, Instagram account and Facebook Page from Respond.io so each customer gets one answer, then connect them in Yapper under Settings, Senders. If Meta reports that the number's two-step verification PIN does not match, reset the PIN in WhatsApp Manager and connect again.
- Invite your team, with no per-user fee, and choose under Settings, Routing who is alerted when the assistant escalates. They reply from the Inbox.
Frequently asked questions
How does Yapper's pricing compare with Respond.io's?
Yapper has one monthly plan with unlimited teammates and customers and every feature included. Respond.io prices its plans by users and monthly active contacts, and AI Agents start on its Growth plan.
Can my team still answer chats?
Yes. Your team reads and answers conversations in the Inbox, takes over any conversation from the assistant, and is alerted when the assistant escalates.
Does Yapper work with TikTok or email?
No. Yapper answers on WhatsApp, Instagram, Facebook Messenger and a chat widget on your website.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Does Yapper reply in Spanish and Portuguese?
Yes. It replies in the language each customer writes in, and the dashboard and setup assistant work in English, Spanish and Portuguese.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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