Yapper as a Kommo alternative
Kommo is a messaging CRM: WhatsApp, Instagram, TikTok, Messenger and more arrive in one inbox, and each lead sits in a sales pipeline your reps work, with tasks, a calendar and Salesbot, its no-code bot builder. AI agents that answer chats come with the Advanced and Pro plans.
Yapper starts from the other end: an assistant answers your chats. It replies to every customer in your voice on WhatsApp, Instagram, Messenger and your website, moves them through your phases, fills in your customer table and hands the conversation to your team when it needs a person. One monthly plan covers every teammate, with no per-user price.
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Kommo and Yapper compared
| Topic | Kommo | Yapper |
|---|---|---|
| Built for | Sales teams that work leads in a pipeline, in beauty, health, education, real estate, retail and more. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Who answers the chats | Your reps, working each lead in the pipeline. Salesbot runs no-code bots, and AI agents answer chats on Advanced (up to 3) and Pro (up to 50). | Your assistant answers every conversation in your voice and hands it to your team when it needs a person. |
| Pricing | Base $25, Advanced $35 and Pro $45 per user per month on a 6-month term. There is no monthly payment: the minimum subscription is 6 months. Enterprise is custom. | $399/mo, paid month to month. One plan with unlimited teammates, senders and customers. |
| AI | AI credits per user each month (750, 1,250 or 2,250 by plan) for suggestions, summaries and agents; credits do not roll over. | The assistant is the product, on the one plan. |
| Channels | WhatsApp, Instagram, TikTok, Messenger and more. Base includes 1 WhatsApp number and 1 Instagram account (one more channel per extra user), Advanced 3 of each, Pro unlimited. | WhatsApp, Instagram DMs and comments, Facebook Messenger and a website chat widget, with as many numbers and accounts as you connect. |
| Before you pay | A 14-day trial with every feature, no credit card. | Text a draft of your assistant from your phone. No card needed until you activate your plan. |
| Pipeline and CRM | Sales pipelines with stages, tasks, a calendar and dashboards; pipeline automation and broadcasting from Advanced; leads per user by plan. | Phases move each customer through your process, and a CRM table holds every customer with notes and columns the assistant fills in. |
| Booking | Booking pages and AI appointment booking on Pro. | Sends your booking link at the right moment; it does not book into a calendar itself. |
| Languages | The AI agent switches languages, in text and in voice notes. | Replies in the language each customer writes in. The dashboard and setup work in English, Spanish and Portuguese. |
Checked . Details about Kommo come only from its public pages:
When Kommo is the better pick
- Your reps answer most chats themselves and need a full sales pipeline with tasks, a calendar and per-rep views.
- You want TikTok in the same inbox.
- You want booking pages and an AI agent that books appointments into a calendar (Pro plan).
- You have a small team and want a low price per user: Base is $25 per user per month on a 6-month term.
- You want a partner to set it up for you: Kommo lists 5,000+ partners.
Switching from Kommo to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the Salesbot answers and sales scripts you use in Kommo. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number and Instagram account from Kommo so each customer gets one answer, then connect them in Yapper under Settings, Senders. If Meta reports that the number's two-step verification PIN does not match, reset the PIN in WhatsApp Manager and connect again.
- Invite your team, with no per-user fee, and choose under Settings, Routing who is alerted when the assistant escalates. They reply from the Inbox.
Frequently asked questions
Is Yapper a CRM like Kommo?
Yapper keeps every customer in a CRM table with phases, notes and columns your assistant fills in, but it is built so the assistant answers the chats. Kommo is built around a sales pipeline your reps work.
Who answers the chats with Yapper?
Your assistant answers every new message in your voice, day and night. When a customer asks for a person or it cannot help, it stops, alerts your team and tells the customer someone will follow up.
Do I pay per user?
No. One monthly plan covers unlimited teammates, senders and customers, paid month to month.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Does Yapper reply in Spanish and Portuguese?
Yes. It replies in the language each customer writes in, and the dashboard and setup assistant work in English, Spanish and Portuguese.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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