Yapper as a Mercately alternative
Mercately is a WhatsApp CRM and sales platform for businesses in Latin America. It combines a multi-agent inbox for WhatsApp, Instagram and Messenger with sales funnels, mass campaigns, a product catalog, local payment integrations and an AI agent that sells, books and answers support questions. Plans are sized by AI conversations, and setup services are sold separately.
Yapper is an AI assistant for service businesses on WhatsApp, Instagram, Messenger and their website. The assistant answers every conversation in your voice, follows your phases and business rules, and hands the conversation to your team when it needs a person. You set it up yourself in a chat and pay one published monthly plan with unlimited teammates.
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Mercately and Yapper compared
| Topic | Mercately | Yapper |
|---|---|---|
| Built for | Businesses in Latin America that sell over WhatsApp and social media, in e-commerce and retail, education, real estate, automotive, health and food service. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Pricing | Scale IA $299/mo, Rocket IA $599/mo and Atlas IA $999/mo paid monthly, or $239, $479 and $799/mo paid yearly. | $399/mo. One plan with unlimited teammates, senders and customers. |
| AI | An AI agent on every plan: 1,000, 2,000 or 3,500 AI conversations a month by plan, each one a 24-hour window. | The assistant is the product: it answers, follows your phases, escalates and follows up. |
| Setup | Setup services are extra: AI setup $999, sales setup $800 or both for $1,499, base setup $299 and WhatsApp API verification $199. Plans include 3 to 6 one-hour training sessions. | A setup assistant builds your assistant with you in a chat, from your website, documents, a voice note or typed answers, and fills your Handbook of business facts. |
| Team | Up to 5 users on Scale IA; unlimited on Rocket IA and Atlas IA. | Unlimited teammates, with roles and access you set. |
| Channels | WhatsApp (including calls at $0.03 a minute), Instagram and Messenger. | WhatsApp, Instagram DMs and comments, Facebook Messenger and a website chat widget. |
| Campaigns and sales tools | 1,000, 3,000 or 10,000 mass campaign messages a day by plan, sales funnels, a product catalog, and payment integrations such as Stripe, Nequi and Daviplata. Ad tracking tools (Performance Hub) on Rocket IA and Atlas IA, or $150 extra on Scale IA. | WhatsApp templates sent now or on a schedule to all customers, a phase or a picked list, and follow-ups written from each conversation when a customer goes quiet. |
| What you configure | Your catalog, FAQs and guides for the AI agent, which learns your brand's tone and can sell, book or answer support questions. | A Handbook of business facts, playbooks with phases, business rules the assistant never breaks, follow-ups and quiet hours. |
| Human handoff | The AI agent escalates to a person when needed and alerts you when a customer is ready to buy. | Escalates when a customer asks for a person or it cannot help: it stops replying, alerts your team and tells the customer someone will follow up. You can also take over any conversation. |
Checked . Details about Mercately come only from its public pages:
When Mercately is the better pick
- You sell products and want a catalog, sales funnels and local payment integrations such as Nequi, Daviplata or Stripe in the same tool.
- You send large WhatsApp campaigns every day and want ad tracking for Meta and Google (Performance Hub).
- You want their team to implement it for you, with guided training sessions and setup packages.
- You want WhatsApp calls in the same platform.
- Your team works most chats and you want unlimited users from Rocket IA.
Switching from Mercately to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the FAQs and guides your Mercately AI agent uses. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number, Instagram account and Facebook Page from Mercately so each customer gets one answer, then connect them in Yapper under Settings, Senders. If Meta reports that the number's two-step verification PIN does not match, reset the PIN in WhatsApp Manager and connect again.
- Invite your team, with no per-user fee, and choose under Settings, Routing who is alerted when the assistant escalates. They reply from the Inbox.
Frequently asked questions
Is Yapper a WhatsApp CRM like Mercately?
Yapper has a CRM page with your customers, their phase and the details the assistant gathers. The difference is who answers: in Yapper, an assistant replies to every customer and hands conversations to your team when it needs a person.
Do I pay a setup fee with Yapper?
No. A setup assistant builds your assistant with you in a chat, and you text a draft from your phone before you pay. The monthly plan is the only subscription.
Can my team still answer chats?
Yes. Your team can take over any conversation from the Inbox, and the assistant escalates on its own when a customer asks for a person or it cannot help.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Does Yapper reply in Spanish and Portuguese?
Yes. It replies in the language each customer writes in, and the dashboard and setup assistant work in English, Spanish and Portuguese.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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