Yapper as a Cliengo alternative
Cliengo is a lead capture and customer service platform used by businesses across Latin America in health, education, real estate, services, home and tourism. Its AI agents answer on your website, WhatsApp, Instagram and Messenger, qualify leads and route them to the right person, with a multichannel inbox for your team. Plans are sized by users, AI agents and monthly conversations.
Yapper is an AI assistant for service businesses on WhatsApp, Instagram, Messenger and their website. The assistant answers every conversation in your voice, follows your phases and business rules, and hands the conversation to your team when it needs a person, all on one published monthly plan with unlimited teammates.
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Cliengo and Yapper compared
| Topic | Cliengo | Yapper |
|---|---|---|
| Built for | Marketing, sales and support teams in Latin America that capture and qualify leads from their website and messaging apps. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Pricing | Premium $119/mo (3 users, 10 AI agents, 2,000 conversations) and Business $259/mo (5 users, up to 20 AI agents, 4,000 conversations); Corporate is custom. | $399/mo. One plan with unlimited teammates, senders and customers. |
| Before you pay | A 14-day trial with no card. | Text a draft of your assistant from your phone. No card needed until you activate your plan. |
| Channels | Website, WhatsApp, Instagram and Facebook Messenger in one inbox. | WhatsApp, Instagram DMs and comments, Facebook Messenger and a website chat widget. |
| WhatsApp connection | WhatsApp Coexistence on every plan. The WhatsApp API is an extra cost on Premium and includes 1 line on Business, which also sends outbound template messages. | Official WhatsApp Business Platform, with as many numbers as you connect. A number in use in the WhatsApp Business app keeps working there. |
| WhatsApp message fees | Not included in the plan price. On Coexistence, Meta charges you directly; on the API, messages are paid with credits, and a template manager fee depends on your volume. | Charged by Meta; you add a payment method in Meta's Billing Hub. |
| Setup | Train AI agents without code from your FAQs, website and PDFs, and adjust answers with examples. Corporate adds custom setup and integrations. | A setup assistant builds your assistant with you in a chat, from your website, documents, a voice note or typed answers, and fills your Handbook of business facts. |
| Human handoff | AI agents qualify leads and route them to the right person, and each user can be assigned a flow. | Escalates when a customer asks for a person or it cannot help: it stops replying, alerts your team and tells the customer someone will follow up. You can also take over any conversation. |
| Commitment | Monthly plans that renew automatically; cancel any time with no minimum term. | Month to month; cancel from the dashboard. |
Checked . Details about Cliengo come only from its public pages:
When Cliengo is the better pick
- You want a lower entry price: Premium is $119/mo.
- Your website brings most of your leads and you want AI agents that capture and qualify them there and on WhatsApp.
- You want several AI agents, each trained for a different goal.
- You advertise on Google and want the Google Ads integration to measure conversions.
- You want a 14-day trial with no card.
Switching from Cliengo to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the FAQs and examples your Cliengo AI agents use. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number, Instagram account and Facebook Page from Cliengo so each customer gets one answer, then connect them in Yapper under Settings, Senders. If Meta reports that the number's two-step verification PIN does not match, reset the PIN in WhatsApp Manager and connect again.
- Replace the Cliengo widget on your website with the Yapper chat widget, and go live.
Frequently asked questions
Does Yapper qualify leads?
Yes. Your playbook's phases move each customer forward as the conversation goes, the assistant fills in the details you ask it to gather on the CRM page, and it hands the conversation to your team when it needs a person.
Who charges for WhatsApp messages?
Meta charges WhatsApp message fees to your WhatsApp Business Account, and you add the payment method in Meta's Billing Hub.
Can my team still answer chats?
Yes. Your team can take over any conversation from the Inbox, and the assistant escalates on its own when a customer asks for a person or it cannot help.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Does Yapper reply in Spanish and Portuguese?
Yes. It replies in the language each customer writes in, and the dashboard and setup assistant work in English, Spanish and Portuguese.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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