Yapper as a Chatbase alternative
Chatbase builds AI agents for customer support and sales across chat, email and voice. You train an agent on your files, website, Q&A and help desk tickets, and put it on your website and in channels like WhatsApp, Instagram, Messenger and Slack. Its customers range from retail and e-commerce to technology, travel and financial services.
Yapper is an AI assistant for service businesses that talk to customers on WhatsApp, Instagram, Messenger and their website. A setup assistant interviews you in a chat instead of asking you to prepare training data, and your assistant follows the phases and business rules you set, then hands a conversation to your team when it needs a person. One published monthly plan covers every teammate and channel.
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Chatbase and Yapper compared
| Topic | Chatbase | Yapper |
|---|---|---|
| Built for | Support and sales teams, from retail and e-commerce to technology, travel and financial services. | Service businesses that answer customers on WhatsApp, Instagram, Messenger and their website. |
| Pricing | Hobby $40/mo, Basic $150/mo, Business $500/mo, or $32, $120 and $400/mo billed yearly. Enterprise is custom. Plans differ by message credits, seats and features. | $399/mo. One plan with every feature. |
| Team and agents | 2, 3 or 5 team members by plan. One AI agent per plan; extra agents cost $25/mo each. | Unlimited teammates and senders. Each sender can run its own playbook. |
| Before you pay | A 7-day trial on Hobby, Basic and Business. | Text a draft of your assistant from your phone. No card needed until you activate your plan. |
| Channels | Website widget, WhatsApp, Messenger, Instagram, Slack and email. Voice and phone calls from the Basic plan. | WhatsApp, Instagram, Facebook Messenger and a website chat widget. No email or phone calls. |
| Setup | Add data sources (files, website crawl, text, Q&A, Notion pages, support tickets), write instructions and pick a model. No code required. | A setup assistant interviews you in a chat, reads your website, documents or a voice note, and fills your Handbook of business facts. |
| WhatsApp number | Connected through Meta. A number in use in the WhatsApp Business app is connected through coexistence, so the app and the agent share it. | Connected through Meta. A number in use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history. |
| WhatsApp message fees | Charged by Meta; you add a payment method in Meta's billing settings. | Charged by Meta; you add a payment method in Meta's Billing Hub. |
| Languages | The widget's text follows the visitor's browser language, and the help desk can translate customer messages for your team. | Replies in the language each customer writes in. The dashboard and setup work in English, Spanish and Portuguese. |
| Human handoff | Takeover from its help desk on the widget, email, WhatsApp, Messenger and Instagram; the help desk inbox comes with the Basic plan and up. Escalations open a ticket in Chatbase or in tools like Zendesk, Salesforce and Intercom. | Escalates when a customer asks for a person or it cannot help: it stops replying, alerts your team and tells the customer someone will follow up. You can also take over any conversation from the Inbox. |
| What you configure | Instructions, model and temperature, guardrails, procedures and actions such as Calendly, Shopify or your own API. | A Handbook of business facts, playbooks with phases, business rules the assistant never breaks, follow-ups and quiet hours. Reply quality is Standard or Best rather than a list of models. |
| Instagram comments | Comment monitoring turns comments into help desk tickets your team answers. | Comment Triggers send a DM with a link, file or card when someone comments a keyword, and the assistant can answer comments that match no keyword. |
| Integrations | Shopify, Calendly and WordPress on every plan; Zendesk, Salesforce, HubSpot, Stripe, Zapier and Twilio from Basic. | A public API, outbound webhooks and access from your own Claude or ChatGPT (MCP). No built-in help desk, calendar or store connectors. |
| Security and compliance | States GDPR compliance and a SOC 2 Type II audit. HIPAA eligibility on Enterprise. | A published data processing agreement and sub-processor list. No SOC 2 report or HIPAA eligibility. |
Checked . Details about Chatbase come only from its public pages:
When Chatbase is the better pick
- Your website is your main channel, and you want rich in-chat widgets such as forms, cards and tables.
- You want AI to answer email or phone calls, not only chat.
- Your team already works in Zendesk, Salesforce, Intercom, HubSpot or another help desk, and escalations should land there.
- You want to train on large document sets, Notion pages or past support tickets, re-read every week.
- You need a vendor with a SOC 2 Type II audit or HIPAA eligibility.
- You want to choose the AI model yourself.
- You want to start small: the Hobby plan is $40/mo.
Switching from Chatbase to Yapper
- Build your Yapper assistant: share your website, documents, a voice note or typed answers, and paste in the instructions and Q&A you use in Chatbase. Text the draft from your phone before you pay.
- Activate your plan and finish the setup chat. The setup assistant fills your Handbook and your business rules with you.
- Disconnect your WhatsApp number, Instagram account and Facebook Page from Chatbase so each customer gets one answer, then connect them in Yapper under Settings, Senders. If Meta reports that the number's two-step verification PIN does not match, reset the PIN in WhatsApp Manager and connect again.
- Replace the Chatbase widget on your website with the Yapper chat widget, and go live.
Frequently asked questions
Is Yapper an alternative to Chatbase for WhatsApp?
Yes. Yapper is built around WhatsApp, Instagram and Messenger, with a website chat widget too. It follows up when customers go quiet, sends a WhatsApp template once the 24-hour window has closed, and answers Instagram comments.
Do I need to upload documents to train it?
No. A setup assistant interviews you in a chat and fills your Handbook from your website, your documents and your answers. You can edit any fact in the Handbook afterwards.
How is Yapper's pricing different?
Yapper has one monthly plan with unlimited teammates, senders and customers. Chatbase has several plans that differ by message credits, seats and features, and sells extra AI agents separately.
Can my team take over a conversation?
Yes. Your team can take over any conversation from the Inbox, and the assistant escalates on its own when a customer asks for a person or it cannot help.
Can I keep my WhatsApp number?
Yes. You connect your own number through Meta. A number you use in the WhatsApp Business app keeps working there, and Yapper imports its contacts and chat history.
Monthly plan
$399 /mo
Unlimited teammates, senders and customers.
Plus applicable tax. Checkout shows the final total for your billing address before payment.Tax included. Checkout shows the final total for your billing address before payment.
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